Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at hello@dropplebottle.com. Please note that returns will need to be sent to the following address: Dubailand, Dubai, UAE
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at hello@dropplebottle.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@dropplebottle.com.
Returns & Refund Policy
Last updated: 4 August 2026
We want you to feel confident when ordering from Dropple.
This policy explains how returns, damaged products, replacements and refunds are handled.
Nothing in this policy limits any statutory consumer rights available to you under the laws that apply to your purchase.
Returns at a glance
For eligible online purchases:
- You have 30 days after delivery to request a return.
- Products must be unused, unfilled and unwashed.
- Customers pay return postage for change-of-mind returns.
- Dropple covers reasonable return costs for faulty, damaged or incorrect products.
- We do not currently offer direct exchanges.
- Personalised and engraved products cannot normally be returned for a change of mind.
- We do not charge a restocking fee.
30-day return policy
You may request a return within 30 calendar days after receiving your order.
To qualify for a change-of-mind return, the product must be in the same condition in which it was received.
The product must be:
- Unused
- Unfilled
- Unwashed
- In a condition suitable for resale
- Returned with all accessories and components
- In its original packaging where reasonably possible
Please do not fill, drink from or wash a bottle that you intend to return.
You will also need your receipt, order confirmation or another valid proof of purchase.
How to request a return
To request a return, contact:
Please include:
- Your full name
- Your order number
- The product you wish to return
- The reason for the return
- Photographs or video where the product is damaged, faulty or incorrect
If your return is accepted, we will provide instructions and the correct return address.
Please do not send a product back without first receiving return instructions from Dropple. Products sent without prior approval may not be accepted.
Personalised and engraved products
Products made to your specifications or clearly personalised cannot normally be returned simply because you have changed your mind.
This includes bottles personalised with:
- Individual names
- Logos or crests
- Custom messages
- Bespoke artwork
- Organisation or event branding
Personalised products may still qualify for a replacement, correction or refund where:
- The product arrives damaged or faulty
- The product is not as described
- Dropple makes an engraving or production error
- The finished product does not match the approved artwork or order details
Please check all names, spelling, artwork and personalisation details carefully before approving or submitting an order.
Damaged, faulty or incorrect products
Please inspect your order after delivery.
Contact us as soon as reasonably possible if your product:
- Arrives damaged
- Is faulty or unsafe
- Is not the product you ordered
- Is missing parts or accessories
- Is not as described
Please provide your order number, a description of the problem and clear photographs or a short video.
Where relevant, please also provide a photograph of the parcel and shipping label.
Depending on the circumstances, we may offer:
- A replacement
- A repair
- A price reduction
- A full or partial refund
Return postage
For an eligible change-of-mind return, the customer is responsible for the direct cost of returning the product.
We recommend using a tracked delivery service and keeping proof of postage.
You are responsible for the returned product until it is received by Dropple.
Where a product is confirmed to be faulty, damaged, incorrect or not as described, Dropple will cover reasonable return costs or provide an alternative return arrangement where required.
Exchanges
We do not currently offer direct exchanges.
The fastest way to receive a different product is to return the eligible original product and place a separate order.
This does not prevent Dropple from providing a replacement where a product is faulty, damaged, incorrect or not as described.
Refunds
We will notify you after receiving and inspecting your return.
If your refund is approved, it will normally be issued to your original payment method within 10 business days.
Where required by applicable consumer law, an eligible refund will include the cost of our least-expensive standard delivery option.
Additional delivery charges resulting from your choice of express, priority or premium delivery are not refundable beyond the cost of standard delivery.
Your bank, card provider or payment service may take additional time to display the refund in your account.
If more than 15 business days have passed since we approved your refund, please contact:
Sale and promotional products
Products purchased during a sale or promotion may be returned under the same conditions described in this policy.
A discounted price does not remove your rights where a product is faulty, damaged, unsafe, incorrect or not as described.
Personalised products remain subject to the personalisation conditions explained above.
In-person purchases
The 30-day online return policy applies to eligible orders placed through dropplebottle.com.
Change-of-mind returns for products purchased in person at a market, pop-up shop or event are not guaranteed.
In-person purchases remain protected where a product is faulty, damaged, unsafe, incorrect or not as described.
Contact Dropple
For return or refund questions, contact:
Email: hello@dropplebottle.com
Business name: Dropple LLC
Website: dropplebottle.com
Country: United Arab Emirates