Refund policy

Last Updated: 15/05/2026

At Dropple, we stand behind the quality of our products and want you to feel confident when ordering from us.

Please read our Return & Refund Policy carefully before making a purchase.

We accept returns on unused and unopened items within 7 days of delivery, provided that:

• The item is in its original packaging with all tags, seals and protective materials included

• The product has not been used, filled, washed, scratched or damaged

• Proof of purchase is provided

For hygiene and safety reasons, used water bottles cannot be returned.

We are unable to accept returns or exchanges for:

• Used or opened products

• Products returned without original packaging

• Requests made more than 7 days after delivery

• Promotional, discounted or final sale items

• Products purchased at markets, pop ups or events unless defective

If your order arrives damaged or defective, please contact us within 48 hours of delivery.

Please include:

• Your order number

• A clear photo or video showing the issue

• Your delivery details

Once reviewed, we will offer a replacement or refund where appropriate.

To request a return, please contact:

If your return is approved:

• Return instructions and the UAE return address will be provided

• Customers are responsible for return shipping costs unless the item is defective

• Refunds will be issued to the original payment method within 7 business days after inspection and approval

Approved refunds will be processed back to your original payment method.

Shipping fees are non refundable unless the return relates to a damaged or defective item.

Dropple reserves the right to refuse returns or refunds in cases where products show signs of use, tampering, misuse or suspicious return activity.

If you have any questions regarding returns or refunds, please contact us:

Dropple LLC

Dubai, United Arab Emirates

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